FrieslandCampina Cookie Statement

When you are using our websites or apps, we collect technical information about your device and your interaction with our websites and apps. This information is collected by using cookies and other techniques that allow us to connect your surfing behavior to the unique technical characteristics of your device and browser (settings). 

This Cookie statement applies to the collection and use of the data produced by cookies and similar techniques (hereafter “cookies”) through our websites and apps that have published this statement or refer to this statement on www.frieslandcampina.com. These similar techniques may include third party pixels (snippets of a website code that enable us and the pixel supplier to track your interaction) and device finger printing (a technique that collects your browser and operating system characteristics to identify you).

Cookies are small data files that your browser places on your computer or your mobile device. Cookies help your browser navigate our websites. There are several categories of cookies, varying from cookies that remember your language preferences to advertising cookies. We refer to the ‘why do we use cookies’ section below for more information per cookie category. Cookies themselves cannot collect any information stored on your computer.

Depending on the specific website you visit and the categor(y)(ies) of cookie(s) you consent to, we may collect information such as:

Device and browser data:

• IP address.
• Browser type and version (e.g. Chrome, Firefox, Safari).
• Operating system (e.g., Windows, macOS, Android, iOS).
• Device type (e.g. smartphone, tablet, or desktop computer).
• Device identifiers (device IDs, IMEI numbers for mobile devices).
• Language preferences.

Authentication and session data:

• Login information.
• Information about your browsing session.
• A randomly generated unique identifier assigned to you, enabling the website to remember your activity across sessions.

Consent data: 

• Information on the specific cookie consent granted by you.

Performance data:

• Page load times.
• Server response times.
• Error messages encountered during your visit.

Data on your interaction with website content:

• Information on how you arrived at our website (e.g., via a search engine, referral link, direct visit).
• Pages visited and time spent on them.
• How you navigate through the website.
• Which keywords you search on the website.
• Whether you interact with specific page elements.
• Data about your preferences (e.g. theme settings (dark or light mode), font size, and other customization settings).
• Information you enter into forms on our website, such as contact information, survey responses, or feedback.
• Data related to specific actions you take on our site, such as completing a purchase or signing up for a newsletter.

Targeting and advertising data:

• Data related to ad tracking technologies, such as unique ad identifiers used for personalized advertising and remarketing.
• Information about your online behavior, interests, and activities across websites, which is used to deliver targeted advertisements.
• Data that allows us to show you personalized ads after you visit our website on third-party websites or social media platforms.
• Data from third-party analytics or advertising services that track your activities across different websites for profiling or targeted advertising.

Social media and third-party media interaction data

• Information related to your interactions with social media buttons (e.g., “Like,” “Share”).
• If you watch videos or listen to audio on our website, cookies may track your interaction with media content, such as play, pause, or volume settings.

If the website you visit or the app you use enables login, we also connect the information to your personal account, like your web shop or loyalty program account. Find out more about how we’re using your information in section 2.9 of our Privacy Statement.

We are using cookies for a variety of purposes:

• Strictly necessary cookies: these cookies are essential to the functioning of our websites and apps. 
• Functionality cookies: these cookies remember your preferences, such as region, language, username or allow you to rate pages and fill in comment forms. 
• Performance cookies: these cookies capture website and app usage information on an abstract level and are used to provide analytics and metrics such as the number of visitors and which pages are most frequently accessed. These cookies include for instance Google Analytics and are used to improve our websites by learning how you interact with them. 
• Targeting or Advertising cookies: these cookies are used to collect information about browser habits and can be used to customize advertising, marketing and our websites look and feel. These cookies are – most of the time – third party cookies (see section 5 below). 
• Social Media cookies: these cookies are set by social media services that we have added to the website to enable you to share our content with your friends. They are capable of tracking your browser across other websites and building up a profile of your interests. For more information on how we build profiles, please see section 2.9 of our Privacy Statement.

The cookies we use are not the same for all our websites. In the cookie settings on the website you visit, you can view the cookies set per category. The cookie settings can be accessed through the pop-up (at your first visit of the website or after deleting cookies manually in your browser) or at the bottom of the page. 

Some of our websites and apps use third parties cookies. We cooperate with these third parties to achieve the purposes mentioned in section 4. 

For example, we collaborate with a third party to manage your cookie consent preferences (the ‘Optanonconsent’ cookie). 

Third party cookies also allow you to watch external content, for example product videos. These product videos are hosted on YouTube, Vimeo or similar platforms. Although the videos are made by us and displayed on our sites, the content actually comes from YouTube, which is a third-party domain; therefore you may receive a YouTube cookie.

We cooperate with third parties specialized in targeting and advertising to display advertisements of our products to you. These third parties may be able to monitor your use of the FrieslandCampina websites and apps. If you, for example have accepted the advertising cookies, some of your personal information will also be shared with the advertiser network. 

If you, for example, enable social media cookies and click on a social media button (e.g. ‘Share this’ or, ‘Like’) some of your personal data will be transmitted to social media providers and be visible for visitors of your personal social media page. In some cases, FrieslandCampina and the social media platform are jointly responsible for compliance with privacy laws. When that is the case, FrieslandCampina and the social media platform have entered into an (joint-controller) agreement.

We will ask your permission before using these third party cookies, but the further use of the data by the (social) media provider is covered by the conditions (including the privacy statement) of that (social) media platform. 

Please see below the links to the privacy statements of third parties we work with.

META: https://www.facebook.com/privacy/policy, and: https://privacycenter.instagram.com/policy/. With META, we share privacy responsibilities on how we handle your personal data. You can find the agreement we have made with META on this topic here: https://www.facebook.com/legal/controller_addendum/. 

Google (including Youtube, Doubleclick, Google Adsense, GStatic, Google Analytics, Google Photos, Google Syndication, Google Tag Manager, ReCaptcha). 

LinkedIn (including LinkedIn Ads and LinkedIn CDN).

AddThis. 

Amazon Web Services. 

Bazaarvoice. 

Cloudflare. 

FontAwesome. 

Gravatar (company: Automattic). 

HotJar. 

JsDelivr. 

Microsoft (including Azure and Bing advertising). 

MPulse (company : Akamai). 

New Relic. 

Onetrust (including CookiePro). 

Pardot (company: SalesForce).

Qualtrix. 

ShareThis. 

Shopify. 

Spotify. 

Trustpilot. 

Twitter (company: X) (including twitter Ads). 

Typekit (Adobe fonts). 

Unpkg. 

Vimeo.

Visual Website Optimizer. 

Wordpress. 

There are several ways to exclude or minimalize the use cookies on your device.

• If required by law, we will ask your consent before using cookies. You will see a pop-up on our website. It is up to you to accept or decline. 
• The cookie settings can be accessed through the pop-up (at your first visit of the website or after deleting cookies manually in your browser) or at the bottom of the page, to change your preferences and enable or disable functionality, performance, targeting & advertising and social media cookies.
• You can also choose to reject or block the cookies set by FrieslandCampina or the websites of any third party suppliers by changing your browser settings. More information may be found in the help function of your browser. 
• You can opt-out from our Google Analytics cookies by installing this Add-on by Google in your browser: https://tools.google.com/dlpage/gaoptout?hl=nl
• You can opt-out from personalized online advertisements served by several companies, including those whose third party cookies we use, by visiting www.youronlinechoices.com.

Note, however, that if you reject the use of cookies some of the functions of our websites may not work correctly.

FrieslandCampina has the following legal bases for processing your personal data within the scope of this Cookie statement:

• Whenever your consent is required by law, your free, specific, informed and unambiguous consent;
• Our legitimate interests of operating, protecting, and improving our business, and maintaining our websites and web applications.

Session-based cookies expire automatically after you leave the website or when the session is closed. 

The expiration date of persistent cookies can differ per cookie. Via the cookie settings, accessible via a link at the bottom of this webpage, you can see the exact expiration date per cookie. The maximum retention period of cookies we use is 1 year.

Check out FrieslandCampina’s privacy statement for more information on how long the personal data that was collected via cookies or similar technologies is retained.

If you have any questions regarding this Cookie statement or the cookies being used by our websites, please let us know. You can contact us by clicking on the contact link on the website that forwarded you to this Cookie statement or send an email to privacy_statement@frieslandcampina.com. Find out more about how we use your personal data in our Privacy statement.